Return Policy
Last Updated: September 30, 2026
14
Day Returns
$4.50
Return Processing Fee
Unused
In Original Packaging
How Returns Work
Our parts ship straight from our distributor, Motor State, and our return policy follows their terms. Please read it before you order. If something isn't right, email us and we'll sort it out.
1Standard Returns
- ✓14 days from delivery to start a return
- ✓Parts must be unused, uninstalled and unaltered, in the original packaging
- •A $4.50 return processing fee is deducted from your refund
- •Shipping charges are not refunded, and you pay the cost of shipping the part back
- ✓Refunds go to your original payment method once we receive and inspect the return
2What Can't Be Returned
- ✗Parts that have been installed, test-fitted, used or raced
- ✗Special-order and non-stocking parts. Not sure if a part is special order? Email us before you order.
- ✗Parts whose original packaging is damaged, missing or marked up. The box must be resellable, so don't write on it or tape labels to it.
- ✗Returns started more than 14 days after delivery
3Wrong Parts, Defects and Refused Deliveries
- ✓We sent the wrong part? Email us and we'll cover the return and send the right one. No return fee.
- ✓Defective part? Tell us before you install it and we'll replace it or refund it once it's confirmed defective. See our Warranty page.
- ✓Arrived damaged? Email us within 48 hours with photos. See our Shipping Policy.
- •Refused deliveries are charged a $25 handling fee plus the freight both ways, deducted from your refund
How to Start a Return
1. Tell Us
Open the order in My Account and choose “Report a problem”, or email parts@shattoms.com with your order number
2. Get an RGA Number
We'll email your return
authorization and address
3. Ship It
Pack it in a sturdy outer box,
RGA number on the outside
Returns sent without an RGA number can't be accepted.
Used and takeoff parts are sold as-is and are final sale unless the item is materially different from its description.
Questions about a return? Email us at parts@shattoms.com. Real people answer every email, usually within one business day.
Ready to Shop?
Questions before you order? We're happy to help you get the right part the first time.